This is where you want to drill down and get as specific as possible to identify the root cause of the problem. Hold a brainstorming session with your team to identify what could be going wrong in each of the six categories of causes. Six is usually a good number to aim for, with three branching off of the top half and three branching off of the bottom half. Your categories will make up the main branches of your fishbone diagram. In manufacturing, for instance, Ishikawa diagrams usually default to the “6 Ms”: machines, materials, manpower, mother nature, measurements, and methods. The categories you choose might depend on your particular problem statement or industry. Is there a failure with your equipment? Processes? People? You’re not identifying the individual causes themselves, just the broader categories that could be contributing factors for the problem. Your team needs to agree on the main possible contributors to the main problem. Classify your main causes and different categories Phrase your problem statement as a question that you’re looking to answer, something like “Why are we seeing a lower manufacturing yield?” or “Why have our customer service scores dropped?” On your diagram, write out your problem statement in the head of the fish. Your problem statement is the main issue your team is facing that you’re looking to solve. How to use the cause-and-effect fishbone diagram templateįollow these steps to identify possible causes & effects with the simple fishbone diagram template. Build new processes and prevent reoccurring issues.Brainstorm ideas and collaborate to fix bottlenecks.
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